Agentic B2C CRM
A unified suite for loyalty, marketing automation, and customer service. Engage customers, collect first-party data, and turn it into action—all autonomously.
Trusted by mass-market B2C brands — from fast-growing SMEs to global brands
Loyalty: points, tiers, and rewards that work seamlessly across every touchpoint.
Marketing automation: AI decides the best next action and offer based on deep profile data and real-time triggers.
Customer service: a single agent workspace where AI routes conversations, solves over 70% of routine cases, and boosts NPS.
Three powerful modules working together natively. No more reconciling data across separate tools.
Stop losing customer data to marketplaces. Build your own database, engage customers directly, and drive repeat purchases with a unified loyalty program.
Own your customer data
Convert one-time marketplace and retail buyers into known members through receipt scanning and native integrations.
Drive repeat purchases
Use points, tiers, and targeted rewards to bring customers back to your direct channels instead of relying on ads.
Stop blasting your whole list. Our AI agent evaluates each customer's profile and real-time interactions to determine the optimal offer and timing.
Action-based decisions
The AI evaluates profile history and real-time triggers to decide whether to send a win-back, a cart reminder, or a tier upgrade.
Always within your rules
Budgets, cooldowns, and quiet hours keep every automated message on-brand.
Equip your team with a unified workspace across all modalities. AI automatically routes inquiries, resolving over 70% of cases instantly while driving up NPS.
Solve 70%+ of cases instantly
AI handles routine inquiries and drafts summaries, ensuring your team only steps in for complex issues.
One workspace for every channel
Manage chat, voice, and email in a single interface connected directly to loyalty and order data.
Marketing Agent
Triggers the right campaign for each customer based on their unique purchase behavior and intent.
Customer Agent
Resolves routine questions and recommends products automatically 24/7 across chat and email.
Loyalty Optimization
Dynamically adjusts rewards and offers to maximize margin and redemption rates.
Insights & Analytics
Predicts churn, forecasts spending habits, and highlights segments that need attention.
Quantifiable impact
Track campaign success, new members, and revenue generated instantly from a single dashboard.
Auditable by design
Every automated action runs strictly inside your budgets, cooldowns, and approval rules.
Human-in-the-loop
The system seamlessly hands off to a live team member whenever complex support or approval is needed.
★★★★★
A technology partner beyond CRM
“Rocket Innovation has been an outstanding technology partner, delivering far beyond a traditional CRM platform provider. Their team successfully helped us design a system that allows us to better understand our customers and serve them more efficiently, with strong expertise and an excellent service mindset.”
“Rocket's CRM streamlines our workflows and keeps customer data accurate and structured, backed by a dedicated support team that's always there to help.”
“We built our CRM foundation with Rocket from day one. The platform centralizes all our data in one place, giving us a clear view of customer profiles and buying behaviors that we can actively use to grow our business. Their team has been right beside us, providing guidance from the very beginning.”
“What we appreciate most about Rocket is its flexibility. It easily adapts to our diverse customer journeys—from data collection and campaign activities to customer messaging. It streamlines our team's workflow and allows us to nurture customers with much greater continuity.”
“Rocket is a partner that truly understands both our brand and our customers. They handle our end-to-end CRM operations with a solid, efficient system. Their team is organized, detail-oriented, and provides practical advice that helps us serve our customers better.”
★★★★★
Online and offline journeys, one flow
“Rocket makes connecting our online and offline customer journeys effortless, helping us engage customers and build retention continuously. The platform is fast and reliable, backed by a responsive support team that's always ready to troubleshoot.”
“We've had a good experience working with Rocket on Ajinomoto campaigns. Their pricing is reasonable, and the team is responsive and flexible when it comes to feedback and revisions, making the overall collaboration easy to work with.”
“Rocket is more than just a CRM platform—they genuinely care about solving problems. Whenever we hit constraints, the team actively finds solutions and provides guidance, giving us the confidence to keep moving forward.”
“Rocket CRM covers everything our brand needs and fits our workflow well. More importantly, their support team quickly grasps our challenges and resolves issues fast, keeping our operations smooth and efficient.”
“We chose Rocket to power our brand's membership program. The features are well-built, their team provides ongoing support, and they proactively propose solutions tailored to our campaign goals.”
★★★★★
Online and offline journeys, one flow
“Rocket makes connecting our online and offline customer journeys effortless, helping us engage customers and build retention continuously. The platform is fast and reliable, backed by a responsive support team that's always ready to troubleshoot.”
“We've had a good experience working with Rocket on Ajinomoto campaigns. Their pricing is reasonable, and the team is responsive and flexible when it comes to feedback and revisions, making the overall collaboration easy to work with.”
“Rocket is more than just a CRM platform—they genuinely care about solving problems. Whenever we hit constraints, the team actively finds solutions and provides guidance, giving us the confidence to keep moving forward.”
Book a 30-minute demo. We'll map your customer journey and show you how a unified platform drives retention.
