Agentic B2C CRM
A unified suite for loyalty, marketing automation, and customer service. Engage customers, collect first-party data, and turn it into action—all autonomously.
Trusted by mass-market B2C brands — from fast-growing SMEs to global brands
Loyalty: points, tiers, and rewards that work seamlessly across every touchpoint.
Marketing automation: AI decides the best next action and offer based on deep profile data and real-time triggers.
Customer service: a single agent workspace where AI routes conversations, solves over 70% of routine cases, and boosts NPS.
Pop Mart“Rocket went far beyond a CRM vendor. Their team helped us design a system to understand customers better and serve them more efficiently.”
Three powerful modules working together natively. No more reconciling data across separate tools.
Stop losing customer data to marketplaces. Build your own database, engage customers directly, and drive repeat purchases with a unified loyalty program.
Own your customer data
Convert one-time marketplace and retail buyers into known members through receipt scanning and native integrations.
Drive repeat purchases
Use points, tiers, and targeted rewards to bring customers back to your direct channels instead of relying on ads.
Stop blasting your whole list. Our AI agent evaluates each customer's profile and real-time interactions to determine the optimal offer and timing.
Action-based decisions
The AI evaluates profile history and real-time triggers to decide whether to send a win-back, a cart reminder, or a tier upgrade.
Always within your rules
Budgets, cooldowns, and quiet hours keep every automated message on-brand.
Equip your team with a unified workspace across all modalities. AI automatically routes inquiries, resolving over 70% of cases instantly while driving up NPS.
Solve 70%+ of cases instantly
AI handles routine inquiries and drafts summaries, ensuring your team only steps in for complex issues.
One workspace for every channel
Manage chat, voice, and email in a single interface connected directly to loyalty and order data.
Marketing Agent
Triggers the right campaign for each customer based on their unique purchase behavior and intent.
Customer Agent
Resolves routine questions and recommends products automatically 24/7 across chat and email.
Loyalty Optimization
Dynamically adjusts rewards and offers to maximize margin and redemption rates.
Insights & Analytics
Predicts churn, forecasts spending habits, and highlights segments that need attention.
Quantifiable impact
Track campaign success, new members, and revenue generated instantly from a single dashboard.
Auditable by design
Every automated action runs strictly inside your budgets, cooldowns, and approval rules.
Human-in-the-loop
The system seamlessly hands off to a live team member whenever complex support or approval is needed.
Book a 30-minute demo. We'll map your customer journey and show you how a unified platform drives retention.
